Common Security Blocks for netTALK - Powered by Kayako SupportSuite Helpdesk Software

05 Sep 2010

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	Common Security Blocks for netTALK

Article Networking devices can sometimes block the netTALK from communicating with our infrastructure. You may want to consult the manufacturer of your router in terms of applying a special security setting that would allow for our netTALK TK6000 or DUO device to communicate properly with our infrastructure. The bottom of the e-mail will give possible generic solutions to your issue.
Every time you make a change in the router be sure to power cycle the TK6000 or DUO.

SECURITY INFO:
-Try using a different DNS < Very prevalent with cable internet service providers
++Preferred DNS: 4.2.2.2
++Alternate DNS: 4.2.2.1
-You may need to put the TK on the DMZ.
-You may need to lower restriction on your SPI firewall.
-You may need to change a setting on the router called SIP ALG (if enabled, try disabling. If Disabled, try enabling).
-You may need to change a setting from UDP restricted to UDP independent.
-You may need to unblock the following ports. Try port triggering first, than try port forwarding to the TK/DUO's IP
: 69
: 5060
: Port range: 10000-20000
-Check to see if your router has the latest firmware installed.
-Finally if all else fails, you can attempt to connect the TK6000 or DUO in another environment (a friend's/relative's/neighbor's) home to see if it can grab the initial configuration in their home.

MANUFACTURER PHONE NUMBERS:
(Representative may request the IP address of the netTALK TK/DUO device, you can get this information by dialing *41 on your phone).
AT&T: 1-800-331-0500
COMCAST: 1-800-COMCAST / 1-800-266-2278
EMBARQ: 1-877-290-5458
VERIZON: 1-800-837-4966
NETGEAR: 1-888-NETGEAR / 1-888-638-4327
LINKSYS: 1-800-546-5797
MOTOROLA: 1-800-653-5350
DLINK: 1-877-45D-LINK / 1-877-453-5465
BELKIN 1-800-223-5546

Article Details

Article ID:

241

Created On:

26 Apr 2010 2:20 PM